Last Updated: December 23, 2025
By accessing or using Sanvia, you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree, please don't use our service.
Sanvia provides sales forecasting software using machine learning models. Our service includes:
We may suspend or terminate accounts for violations of these terms, non-payment, or fraudulent activity.
You agree NOT to:
You retain all ownership rights to data you upload. You grant us a limited license to process your data solely to provide the service.
We retain all rights to our models, algorithms, and platform. Forecasts generated belong to you, but the underlying technology remains ours.
We offer a 14-day free trial. We encourage you to test all features during this period to ensure our service meets your needs.
No refunds are provided for monthly subscriptions. You may cancel your subscription at any time, and you will retain access until the end of your current billing period.
Refunds may be issued at our discretion in the following circumstances:
You may cancel your subscription at any time through your account settings or the billing portal. Cancellations take effect at the end of the current billing period. No partial refunds are provided for mid-cycle cancellations.
If you file a chargeback or payment dispute without contacting us first, we reserve the right to immediately terminate your account and ban you from future use of our services. Please contact support@sanvia.ai to resolve any billing issues.
If you are a consumer in the European Union, you have the right to withdraw from this agreement within 14 days of purchase without giving any reason. However, by using the service during this period, you expressly agree that we begin performance immediately and acknowledge that you lose your right of withdrawal once the service has been fully performed.
We strive for 99.9% uptime but don't guarantee uninterrupted service. We're not liable for downtime, maintenance, or technical issues.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify us against claims arising from your use of the service, violation of terms, or infringement of third-party rights.
These terms are governed by Slovenian law. Disputes will be resolved in Slovenian courts.
We may update these terms with 30 days' notice. Continued use after changes constitutes acceptance.
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
YOU ACKNOWLEDGE THAT:
In the event of a data breach affecting your personal data, we will notify you in accordance with applicable law (including GDPR Article 33/34 where applicable). Such notification does not constitute admission of fault or liability.
You are responsible for:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR:
Our service relies on third-party providers including but not limited to:
WE ARE NOT LIABLE FOR:
Economic indicators and external features are provided "as is" from public sources. We do not verify, guarantee, or warrant their accuracy. You acknowledge that external data may be delayed, revised, or incorrect.
We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:
During such events, our obligations are suspended. If the event continues for more than 60 days, either party may terminate the agreement.
We reserve the right to, at any time and without liability:
We may discontinue the service entirely with 30 days' notice. In such case, we will provide pro-rata refunds for prepaid unused subscription periods.
You agree not to rely on the continued availability of any specific feature, model, or functionality. We make no commitment to maintain backward compatibility.
Before initiating any legal proceeding, you must contact us at support@sanvia.ai and attempt to resolve the dispute informally for at least 30 days.
If informal resolution fails, any dispute shall be resolved by binding arbitration in Ljubljana, Slovenia, rather than in court, except that either party may seek injunctive relief in court for intellectual property violations or unauthorized access.
YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. This waiver applies to the maximum extent permitted by applicable law.
Any claim must be filed within one (1) year after the cause of action arises, or be permanently barred.
We may offer beta or experimental features. These are provided "AS IS" without any warranty. We may discontinue beta features at any time without notice. Beta features may have additional bugs, errors, or security vulnerabilities.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sanvia regarding the service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
The following sections survive termination of these Terms: Data Ownership & License, Disclaimers & Limitations, Limitation of Liability, Indemnification, Security & Data Breaches, Dispute Resolution, and any other provisions that by their nature should survive.
We may provide notices to you via:
You are responsible for keeping your email address current.
Notices to us must be sent to: support@sanvia.ai
You agree to comply with all applicable export and import laws. You represent that you are not located in a sanctioned country or on any government restricted party list.
Email: support@sanvia.ai
Website: https://sanvia.ai